Warranty & Right to Complain

Warranty & Right to Make a Complaint

Security when purchasing

At Motornation, we want you to feel secure when you shop. All products we sell are covered by Swedish consumer law and must comply with the product description and be free from original defects.

Your statutory right to make a complaint

As a consumer, you have the right to complain about defects in a product for up to three (3) years from the date of delivery, according to the Consumer Purchase Act.

If a defect appears within two (2) years from the date of delivery, the defect is presumed to have existed at the time of delivery, unless otherwise shown.

If you discover a defect, you should contact our customer service within a reasonable time after the defect has been discovered. Two months is always considered a reasonable time.

Contact us via support@motornation.se . Describe the defect as clearly as possible and feel free to attach pictures. In the event of an approved complaint, we always cover the return shipping cost.

How we handle a complaint

In the event of an approved complaint, we primarily try to remedy the defect through repair or re-delivery. If this is not possible, a price reduction or refund may be applicable in accordance with the Consumer Purchase Act.

Warranty

In addition to the statutory right to make a complaint, Motornation offers a voluntary warranty of one (1) year from the date of purchase, which applies to manufacturing defects.

The warranty applies provided that the product has been used according to instructions and has not been subjected to abnormal stress, incorrect handling, or unauthorized repair.

The warranty does not affect or limit your rights according to the Consumer Purchase Act.